What You Ought to Know:
– Clalit Well being Companies, the most important HMO in Israel eases the burden on customer support groups, permitting members to speak straight with their HMO by WhatsApp and social media.
– Clalit members in Israel. Clalit members can now contact the clinic and docs through WhatsApp – to schedule appointments, ship paperwork – and save ready time.
Deploying CommBox’s Omnichannel Communication Platform
As a part of the transfer, Clalit applied CommBox’s omnichannel communication platform, which incorporates AI, automation capabilities, and digital service representatives, to permit its members quick and automated service on WhatsApp, SMS, social media, and different digital channels in any respect hours of the day.
The service is already out there to Clalit members in about 100 neighborhood clinics all through the nation and is predicted to develop within the close to future to all Clalit clinics (1,500), outpatient clinics, Clalit Platinum, Clalit Smile and the decision middle hotline, which incorporates roughly 4,000 representatives. This transformation will enable Clalit to enhance their digital well being providers and scale back ready instances – as a substitute of dozens of cellphone numbers for hospitals and clinics, now major clinics can have devoted WhatsApp quantity sufferers can attain their branches and hospitals.